Description
Build a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Customer Service
NPR10,000.00
Learn what customer service means in relation to all your customers, both internal and external👩💼👨💼
- Recognize how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers
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What you’ll learn
- Understand the language of sales
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NPR10,000.00Add to cartThe Proposal Writing workshop will take participants through each step of the proposal writing process, from understanding why they are writing a proposal; to gathering information; to writing and proofreading; through to creating the final, professional product.
What you’ll learn
- Identify the purpose of a proposal
- Identify different types of proposals
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NPR10,000.00Add to cartThrough Organizational Skills your participants will encounter improved productivity, better management, and an overall increase in professional growth. Every day people waste numerous amounts of time looking for items. So stop looking for those important items, and start knowing where they are by getting organized.
Workshop Objectives:⦁ Examine current habits and routines that are not organized
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NPR10,000.00Add to cartLearn how to build your virtual team and enhance synergy, productivity and over all pros of a Virtual Team 💡
- Know the keys to establishing a virtual team
- Learn how to hold effective meetings and group sessions
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- Use tools to build trust and confidence among employees
- Know how to handle poor performing employees
- Know how to manage a virtual team during any project