-
NPR10,000.00Add to cartLearn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better.
What you’ll learn
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Understand the diverse challenges posed by customers
- Develop strategies to adapt to challenging circumstances
-
NPR4,000.00Add to cartSee how important it is to develop a core set of networking skills. By managing and looking at the way people interact and seeing things in a new light, you will improve on almost every aspect of their networking strategy.
What you’ll learn
- Identify and avoid obstacles
- Implement networking principles
- Use online tools
- Prioritize contacts
- Manage networks effectively
-
NPR4,000.00Add to cartThis course will give you the tools and conversation to help empower your team to recognize behaviors that influence the performance done within the workplace. A respectful workplace is one in which integrity and professionalism are displayed, and skills to communicate and recognize one another are practiced.
What you’ll learn
- Have a clear understanding of respect and self-respect
- Choose appropriate emotional responses
- Develop respectful communication approaches
- Understand how to build a respectful workplace, and the importance of team contribution
- Understand policies on respect, and the many benefits
- Focus on building an inclusive work environment
-
NPR10,000.00Add to cartThrough our Risk Assessment and Management course your participants will be aware of hazards and risk they didn’t realize were around their workplace.
What you’ll learn
- Identify hazards and risks
- Update control measures
- Grasp the fundamentals of accident reports
- Identify risk management techniques
- Outline a disaster recovery plan
-
NPR10,000.00Add to cartOur Safety In The Workplace course will be instrumental in reviewing common hazards, safety techniques and after completion, your participants will have the tools to help them create a Safety policy for your work place.
What you’ll learn
- Define workplace safety
- Understand legal responsibilities associated with a safe work environment.
- Create a safety plan and identify hazards.
- Recognize the role of management.
- Develop training procedures.
- Learn how to implement a safety plan.
-
NPR10,000.00Add to cartWith our Team Building For Managers workshop, your participants will learn how important team building is and how beneficial it can be.
What you’ll learn
- Discuss the benefits of team work
- Understand the importance of intentionally fostering teamwork
- Determine strategies your organization can take to build teams
- Understand the benefits of games and social activities in building a team
- Apply the principles of team building to your own organization
-
NPR4,000.00Add to cartExplore the different aspects of a team, as well as ways that they can become a top-notch team performer 📑
- Describe the concept of a team, and its factors for success
- Explain the four phases of the Tuckman team development model and define their characteristics
- List the three types of teams
- Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
- Discuss the uses, benefits and disadvantages of various team-building activities
- Describe several team-building activities that you can use, and in what settings
- Follow strategies for setting and leading team meetings
- Detail problem-solving strategies using the Six Thinking Hats model — and one consensus-building approach to solving team problems
- List actions to do — and those to avoid — when encouraging teamwork
-
NPR4,000.00Add to cartThe Power of Networking (Within the Company) workshop your participants will learn how internal networking is changing the workforce. Through this workshop, your participants will gain a new perspective networking, and what benefits can come from fully utilizing and making connections with internal networking.
What you’ll learn
- Define networking
- Understand networking principles
- Use networking tools
- Avoid common mistakes
- Understand how to build relationships
- Manage time successfully
