Description
Build a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Customer Service
NPR10,000.00
Learn what customer service means in relation to all your customers, both internal and external👩‍💼👨‍💼
- Recognize how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers
Related products
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NPR10,000.00 Start Date : 2020-07-16
Add to cartChange Management workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.
What you’ll learn
- List the steps necessary for preparing a change strategy and building support for the change .
- Describe the WIFM – the individual motivators for change
- Use needed components to develop a change management and communications plans, and to list implementation strategies.
- Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
- Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits.
- Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies.
- Use strategies for aligning people with a change, appealing to emotions and facts
- Describe the importance of resiliency and flexibility in the context of change.
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NPR10,000.00 Start Date : 2020-07-21
Add to cartWith our “Contract Management” workshop, your participants will discover the specifics of how contract management works and how to effectively source agents.
What you’ll learn
- Identify contract elements
- Understand ethical contract management
- Calculate value
- Negotiate contracts
- Create basic amendments
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NPR10,000.00 Start Date : 2020-06-21
Add to cartThe Presentation Skills workshop will give participants some presentation skills that will make speaking in public less terrifying and more enjoyable. This workshop includes topics that participants can look forward to including: creating a compelling program, using various types of visual aids, and engaging the audience.
What you’ll learn
- Perform a needs analysis and prepare an outline
- Select presentation delivery methods
- Practice verbal and non-verbal communication skills .
- Knock down nervousness.
- Develop and use flip charts with color.
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NPR10,000.00 Start Date : 2020-07-21
Add to cartExperiencing diversity is a part of living in a civilized society. Difference does not equal a right way and a wrong way, it is variety that can lead to a common goal. Understanding the various forms of diversity makes for a better company and world in general.
What you’ll learn
- Define diversity
- Understand various forms of diversity
- Comprehend the importance of diversity training
- Handle conflicts with regard to diversity