Description
Build a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Customer Service
NPR10,000.00
Learn what customer service means in relation to all your customers, both internal and external👩💼👨💼
- Recognize how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers
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Add to cartBuild the confidence it takes to take the lead 👍
- Define “leadership”
- Explain the Great Man Theory
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- Understand Transformational Leadership
- Understand the people you lead and how to adapt your leadership styles
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- Kouzes and Posner
- Conduct a personal inventory
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NPR10,000.00 Start Date : 2020-06-10
Add to cartThrough Organizational Skills your participants will encounter improved productivity, better management, and an overall increase in professional growth. Every day people waste numerous amounts of time looking for items. So stop looking for those important items, and start knowing where they are by getting organized.
Workshop Objectives:⦁ Examine current habits and routines that are not organized
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Add to cartLearn how to develop a core set of high performance skills, while working remotely💡
- Define high performance teams.
- Define remote workforce.
- Understand the characteristics of a high performance team.
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- Understand how to train your high performance team of remote employees.
- Learn how to manage a high performance team.
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NPR10,000.00 Start Date : 2020-06-21
Add to cartThe Presentation Skills workshop will give participants some presentation skills that will make speaking in public less terrifying and more enjoyable. This workshop includes topics that participants can look forward to including: creating a compelling program, using various types of visual aids, and engaging the audience.
What you’ll learn
- Perform a needs analysis and prepare an outline
- Select presentation delivery methods
- Practice verbal and non-verbal communication skills .
- Knock down nervousness.
- Develop and use flip charts with color.