Description
With our “Non-Telephone Customer Support” workshop, participants will discover the new opportunities in
customer support services via the internet, but also how to use these opportunities
to their advantage.
NPR4,000.00
This workshop will help you to discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
What you’ll learn
With our “Non-Telephone Customer Support” workshop, participants will discover the new opportunities in
customer support services via the internet, but also how to use these opportunities
to their advantage.
A company’s ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company’s ethics are developed.
What you’ll learn
In the Conflict Resolution workshop, you will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
What you’ll learn
This workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed.
What you’ll learn
Learn what customer service means in relation to all your customers, both internal and external👩💼👨💼
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