Description
Learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization as a whole.
Telephone Etiquette
NPR10,000.00
Master the unique skills that facilitates great communication, inside and outside the office to improve your confidence in any challenging situation 💡
- Recognize the different aspects of telephone language
- Properly handle inbound/outbound calls
- Know how to handle angry or rude callers
- Learn to receive and send phone messages
- Know different methods of employee training
Related products
-
NPR10,000.00Add to cartThe Assertiveness And Self-Confidence workshop will give participants an understanding of what assertiveness and self-confidence each mean (in general and to them personally) and how to develop those feelings in their day-to-day lives. These skills will encompass many aspects of your participant”s lives and have a positive effect on all of them.
What you’ll learn
- What Does Self-Confidence Mean To You?
- Obstacles to Our Goals
- Communication Skills
- The Importance of Goal Setting
- Identifying and Addressing Strengths and Weaknesses
-
NPR10,000.00Add to cartThe Proposal Writing workshop will take participants through each step of the proposal writing process, from understanding why they are writing a proposal; to gathering information; to writing and proofreading; through to creating the final, professional product.
What you’ll learn
- Identify the purpose of a proposal
- Identify different types of proposals
- Identify and perform the steps in the proposal writing process
- Perform a needs analysis and write a goal statement
- Prepare a proposal outline
-
NPR10,000.00Add to cartFor the effective implementation of project management, one must be up-to-date on the latest trends and practices related to it. This course will define the 10 knowledge areas of Project Management, PMBOK, 6th edition, as well as outline processes, specific steps, and examples associated with it 👩💼👨💼
💡At the end of this course, participants should be able to define, and list the processes, some specific steps, and examples of:
- Project Integration Management
- Project Scope Management
- Project Schedule Management
- Project Cost Management
- Project Quality Management
- Project Resource Management
- Project Communications Management
- Project Risk Management
- Project Procurement Management
- Project Stakeholder Management
-
NPR10,000.00Add to cartLearn how to be emotionally intelligent 🧠🎭 to lead a happier and better-balanced life.
• Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
• Understand, use and manage your emotions.
• Verbally communicate with others.
• Successfully communicate with others in a non-verbal manner.
• Identify the benefits of emotional intelligence.
• Relate emotional intelligence to the workplace.
• Balance optimism and pessimism.
• Effectively impact others.