Description
Learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization as a whole.
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Telephone Etiquette
NPR10,000.00
Master the unique skills that facilitates great communication, inside and outside the office to improve your confidence in any challenging situation 💡
- Recognize the different aspects of telephone language
- Properly handle inbound/outbound calls
- Know how to handle angry or rude callers
- Learn to receive and send phone messages
- Know different methods of employee training
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- Recognize how your attitude affects customer service
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Add to cartChange Management workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.
What you’ll learn
- List the steps necessary for preparing a change strategy and building support for the change .
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Add to cartFor the effective implementation of project management, one must be up-to-date on the latest trends and practices related to it. This course will define the 10 knowledge areas of Project Management, PMBOK, 6th edition, as well as outline processes, specific steps, and examples associated with it 👩💼👨💼
💡At the end of this course, participants should be able to define, and list the processes, some specific steps, and examples of:
- Project Integration Management
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Add to cartMedia and Public Relations is the most successful method of communicating your value to those around you. Furthermore, good networking skills enable you to tap into those relationships you already have and increase the scope of your network. The larger the scope the more people knows you and offers you opportunities.
What you’ll learn
- Network for success
- Manage “Meet and Great” opportunities
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